Hughes Decorr’s Multi-Year Accessibility Plan  

  • As part of Hughes Decorr’s commitment to accessibility, this multi-year Accessibility Plan has been developed outlining the company’s strategy and the actions that have and will be, implemented to prevent and remove barriers from its workplace, and to improve opportunities for persons with disabilities.
  • This multi-year Accessibility Plan outlines the steps Hughes Decorr will be taking to meet its requirements under the Accessibilities for Ontarians with Disabilities Act (AODA) and focuses on Hughes Decorr’s initiatives in respect of the AODA’s Accessibility Standards in making Ontario an accessible province for all Ontarians.

1. Customer Service

Hughes Decorr is committed to excellence in serving all customers including people with disabilities. Hughes Decorr complied with AODA’s Customer Service Standard with the following initiatives that were implemented as of January 1, 2014, and are ongoing:

  • An accessibility policy was put in place so Hughes Decorr’s employees, volunteers, and customers can know what to expect.
  • Hughes Decorr’s employees are trained to serve customers of all abilities.
  • A written record of accessibility training provided by Hughes Decorr is maintained.
  • Service animals and support persons are welcome at Hughes Decorr’s premises.
  • Accessible ways for people to provide feedback on how Hughes Decorr provides goods and services to people with disabilities were made available.

2. Information and Communications

Hughes Decorr currently provides accessible formats and communication support for persons with disabilities upon request.  Hughes Decorr provides notice to the public of this availability and will consult with the person making such a request to determine the suitability of an accessible format or communication support.

Hughes Decorr is committed to ensuring that its internet websites and web content conform with Level AA of the WCAG 2.0 as required by the AODA’s Information and Communications Standard.

3. Policies and Training

Hughes Decorr has and will continue to implement policies and initiatives by the AODA by taking the following steps:

  • Implementing an Accessible Customer Service Policy by outlining Hughes Decorr’s commitment to accessibility. (Implemented as of January 1, 2014)
  • Providing training to Hughes Decorr’s employees and other stakeholders on accessibility and human rights legislation, as it pertains to people with disabilities. (Implemented as of January 1, 2014, and ongoing as new employees/stakeholders join the company)

This plan will be reviewed once every five years or sooner by the Quality Manager and HR Team. The president will approve and sign off on the AODA Policy.

4. Employment

To the AODA’s Employment Standards, Hughes Decorr implemented the following initiatives before January 1, 2016:

  • Ensure Hughes Decorr’s employment processes for hiring retention and career development are accessible.
  • Provide individualized workplace emergency response information to employees (if any) who have a disability where Hughes Decorr is aware of the need for accommodation.
  • Document Hughes Decorr’s processes for developing individual accommodation plans and return-to-work plans (completed in Dec 2023).

5. Accessibility Plan Review

This multi-year Accessibility Plan will be reviewed and updated at least once every five (5) years or sooner if required by Customer relations Manager and HR Team. The current Accessibility Plan will be reviewed, and updated as appropriate, no later than Dec 30, 2028

6. Feedback

In 2014, Hughes Decorr ensured it had accessible ways to receive and respond to feedback. Hughes Decorr will continue to ensure that its process for receiving and responding to feedback is accessible to persons with disabilities and will respond to feedback promptly.

Hughes Decorr submitted its accessibility compliance report confirming compliance with its accessibility obligations as of January 30, 2024. 

For more information on this Accessibility Plan, please contact: HR & Payroll Email: hr@Hughes or by phone 905-669-9363 ext. 2267 or 2294

Upon request, a copy of this Accessibility Plan will be provided in an accessible format free of charge.

Plan Reviewed Feb 2,2024