Hughes Decorr’s Multi-Year Accessibility Plan

As part of Hughes Decorr‘s commitment to accessibility, we have developed this multi-year Accessibility Plan. It outlines our strategy and the actions we have taken and will continue to take to prevent and remove barriers in our workplace. Additionally, we aim to improve opportunities for persons with disabilities.
This Accessibility Plan also details the steps we will take to comply with the Accessibility for Ontarians with Disabilities Act (AODA). Our focus is on Hughes Decorr’s initiatives under the AODA’s Accessibility Standards, helping make Ontario an accessible province for all Ontarians.

1. Customer Service

Hughes Decorr is committed to providing excellent service to all customers, including those with disabilities. In compliance with AODA’s Customer Service Standard, Hughes Decorr implemented the following initiatives as of January 1, 2014, and continues to uphold them today:

Hughes Decorr has implemented an accessibility policy to ensure that employees, volunteers, and customers know what to expect. Furthermore, we train our employees to serve customers of all abilities. We also maintain a written record of all accessibility training provided.

Additionally, we welcome service animals and support persons at our premises. To ensure accessibility, we offer multiple ways for people to provide feedback on how we deliver goods and services to individuals with disabilities.

2. Information and Communications

Hughes Decorr provides accessible formats and communication support for persons with disabilities upon request. We notify the public of this availability and consult with individuals making such requests to determine the most suitable accessible format or communication support.

Hughes Decorr is committed to ensuring that its websites and web content comply with Level AA of the WCAG 2.0, as required by the AODA’s Information and Communications Standard.

3. Policies and Training

Hughes Decorr has and will continue to implement policies and initiatives by the AODA by taking the following steps:

Implementing an Accessible Customer Service Policy by outlining Hughes Decorr’s commitment to accessibility. (Implemented as of January 1, 2014)
Providing training to Hughes Decorr’s employees and other stakeholders on accessibility and human rights legislation, as it pertains to people with disabilities. (Implemented as of January 1, 2014, and ongoing as new employees/stakeholders join the company)

This plan will be reviewed once every five years or sooner by the Quality Manager and HR Team. The president will approve and sign off on the AODA Policy.

4. Employment

To the AODA’s Employment Standards, Hughes Decorr implemented the following initiatives before January 1, 2016:

Hughes Decorr ensures that its employment processes for hiring, retention, and career development remain accessible to all. Additionally, we provide individualized workplace emergency response information to employees with disabilities when we are aware of the need for accommodation.

Furthermore, we document our processes for developing individual accommodation and return-to-work plans, which we completed in December 2023.

5. Accessibility Plan Review

This multi-year Accessibility Plan will be reviewed and updated at least once every five (5) years or sooner if required by Customer relations Manager and HR Team. The current Accessibility Plan will be reviewed, and updated as appropriate, no later than Dec 30, 2028

6. Feedback

In 2014, Hughes Decorr established accessible methods for receiving and responding to feedback. Moving forward, we will maintain and enhance these processes to ensure individuals with disabilities can easily provide feedback. We will also commit to responding to all feedback promptly.

Hughes Decorr submitted its accessibility compliance report confirming compliance with its accessibility obligations as of January 30, 2024.

For more information on this Accessibility Plan, please contact: HR & Payroll Email: hr@Hughes Decorrpaper.com or by phone 905-669-9363 ext. 2267 or 2294

Upon request, a copy of this Accessibility Plan will be provided in an accessible format free of charge.

Plan Reviewed Feb 2,2024